Specialist, Complaints
Financial Services, Banking
Minimum Requirements
- Articulating Information
- Challenging Ideas
- Providing Insights
- Showing Composure
- Taking Action
- Thinking Positively
- Upholding Standards
- Call Reporting
- Compliance
- Customer Reception and Channeling
- Digital Analytics and Reporting
- Product and Services Knowledge
- Promote Good Governance, Risk & Control
- Risk Awareness
Responsibilities
- To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.
