Facility Owner
Energy, Chemicals
Minimum Requirements
- Matric (Must)
- Relevant NQF 5 (or equivalent)
- Light vehicle driver’s licence (Code 08)
- 1-2 experience in Facility Management or QA/QC Environment
- 2 years’ experience managing service provider and Customer Services
- QA/QC knowledge and experience
- Knowledge of OHS Act
- Knowledge of Mine Health and Safety Act
- Facilities management experience
- Sound Computer knowledge - MS Office (MS Word, Excel, Power Point, Outlook etc.)
- SAP knowledge – PS1, PS2 etc.
- TC_Document Management
- BC_Communicates Effectively
- TC_Process Management and Development
- BC_Customer Focus
- TC_E_Process Monitoring and Control
- BC_Manages Complexity
- BC_Drives Results
- BC_Action Oriented
- TC_Planning and Organisation
Responsibilities
- Ensure execution of service provider work related to Facilities Services in line with pre-determined scope, cost, frequency/timeline and quality (e.g. domestic cleaning, hygiene, water coolers, beverage solutions, churn, terrain services, pest control etc.)
- Manage the Facilities Services contracts on the Sasol Secunda site
- Domestic Cleaning and Hygiene, Terrain Services, Pest Control, Churn, Water Coolers etc.
- Serve as the primary point of contact between service provider and Sasol end-users in relation to contract compliance and service delivery.
- Monitoring Service Provider performance, ensuring adherence to Scope of Work (SoW) and monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLA’s).
- Ensuring Service Provider compliance to legal requirements, Sasol specifications and government regulations.
- Conduct inspections and verifications on a continuous basis in line with Facilities Services requirements and timelines.
- Provide monthly sign-off after thorough verification in order to facilitate the payment process.
- Liase with end-users and ensure a needs analysis is conducted to understand the scope of work and special requirements of each area of responsibility.
- Analysing and mitigating risks related to management of change and service delivery during shutdown periods.
- Identify non-compliance of Service Provider service delivery, implement action steps to re-instate expectations and adherence to SoW
- Facilitate engagement between Service Provider and end-user to ensure expectations are managed
- Continuous engagement with customers/ end-users, providing feedback on implementation of contracts / projects in their area of responsibility
- Maintain accurate real-time fact-base data of all areas of responsibility (building requirements/ installations/m2 etc.)
- Provide factual information to key stakeholders on a monthly (and as required) basis regarding Service Provider Performance, RFQ, contract amendments, SoW enhancements, SLA and KPI measures etc.
- Identify opportunities to improve value added services for Sasol in support of employee value proposition (Continuous improvement)
