Claims Assessor
Financial Services, Banking
Minimum Requirements
- Deliver customer service excellence aligned with organizational values.
- Build and maintain trusting, long-term relationships with customers and stakeholders.
- Ensure full understanding of customer needs through data and feedback analysis.
- Resolve customer queries and complaints timeously, taking ownership of issues.
- Provide accurate product knowledge and service-related information.
- Collaborate with internal business units, product houses, and stakeholders to drive operational efficiency.
Responsibilities
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Manage claims lifecycle from registration through to finalization within agreed turnaround times.
- Customer Experience & Service Delivery Deliver customer service excellence aligned with organizational values.
- Personal Development & Team Contribution Assess own performance against competencies and identify development needs.
