Branch Controller
Financial Services, Banking
Minimum Requirements
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 4 – 5 years of experience in operations within a branch or similar environment
Responsibilities
- To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences Hello Future Branch Controller Welcome to FNB, the home of the #changeables .
- You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences.
- You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.
- Identify opportunities to grow the customer base with creditworthy and profitable customers.
- Prevent wastage and continuously identify process improvements to reduce costs.
- Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.
- Ability to identify commercial growth opportunities and enhance customer satisfaction.
- Agile, adaptable, and able to manage competing priorities.
