Senior Specialist Technical Services
Energy, Chemicals
Minimum Requirements
- University Bachelor’s Degree, preferably post graduate Polymer Science or Chemistry preferred
- 9 relevant years
- BC_Optimizes Work Processes
- TC_Business Data Modelling
- BC_Communicates Effectively
- TC_Quality Control and Verification
- BC_Manages Complexity
- TC_Market Research and Analysis
- BC_Plans and Aligns
- TC_Data Collection and Analysis
- BC_Action Oriented
Responsibilities
- To provide expert and broad technical and process service support to customers by; enabling them to convert Sasol Base Chemicals' polymers efficiently and cost-effectively to achieve short and long term profitability for the business.
- Implement aspects of business product strategy at customers, e.g. grade rationalization, grade improvements, new grades, etc.
- Identify, interpret and communicate customer technical needs and requirements to M&S team as well as to other stakeholders, e.g. operating hubs, supply chain, etc.
- Provide specialist technical and process support to customers on the use of SA Chemicals' polymer grades and benefits thereof.
- Investigate and resolve process and product related customer complaints decisively and objectively.
- Monitor quality of packaging for polymers and contribute to reviews and updating of packaging specifications.
- Provide expertise and support to Exports customers (cross border and deep sea) in polymer conversion and customer complaint investigations.
- Identify process, quality or efficiency problems, initiate tests, interpret results, draw conclusions and make recommendations to assist customers to convert SA Chemicals polymer materials successfully.
- Identify opportunities for significantly optimizing customers' processes and improving manufacturing efficiencies.
- Provide input and recommendations to polymer manufacturing hubs with respect to product quality decisions to guide production and Sales teams on suitability for final product conversion.
- Lead and coordinate the implementation of Sasol’s plastics sustainability projects at customers and in conjunction with internal and external stakeholders.
- Leverage knowledge of customer process and application requirements to contribute to quality decisions and drawing of product specifications at operating hubs.
- Lead the TS interface with internal value chain stakeholders to ensure that customer product requirements form part of grade development objectives.
- Participate in relevant product development forums and liaise with external institutions to stay abreast of new developments in manufacturing technologies and product quality standards.
- Participate in relevant industry forums and associations in support of Sasol’s strategic objectives.
