REF NO: NSG 17/2022
SALARY : R211 713 per annum (Level 06), plus competitive benefits cost to company
DEPARTMENT: National School of Government
CENTRE: Pretoria
REQUIREMENTS :
- Grade 12 or equivalent (NQF level 4) and three-year national diploma in contact centre management, customer service/frontline service, public management or equivalent qualification.
- Experience: 1-2 years’ experience in a contact centre environment.
- Competencies/Skills: Good verbal and written communication skills. Proficient in relevant computer applications. Interpersonal skills. Customer Service experience. Problem solving skills. Problem analysis. Time management skills. Ability to always work efficiently and effectively.
- Knowledge: Good knowledge of client relations and contact
centre environment. Understanding of the public sector. Good knowledge and understanding of the NSG to service the client effectively and efficiently. Computer literacy. Reasonable expertise in the field of contact center operations. Relevant product knowledge. - Personal attributes: Adaptability. Team player. Self-driven. Attention to detail. Ability to deal with job stress as well as upset customers in a positive way. Problem solving skills. Ability to build positive rapport with different types of clients over the phone.
DUTIES:
- Attend to requests and nominations for training courses received from government departments and statutory bodies and generate quotations timeously according to the norms and standards.
- Provide customers with product and service information.
- Manage logistics such as creating case files for confirmed courses, maintenance of training calendar and manage postponements and cancellations.
- Maintain continuous engagement with clients ensuring ongoing support and assistance.
- Follow up customer calls where necessary.
- Capture and record interaction details for reporting purposes.
- Investigate client complaints and provide solutions and feedback.
- Identify and escalate priority issues.
ENQUIRIES :
- Mr Mpho Mugodo Tel No: (012) 441-6017
APPLICATIONS :
Postal: The Principal: National School of Government, Private Bag X759, Pretoria, 0001 or E-mail at Recruitment.MMSSMS@thensg.gov.za
FOR ATTENTION: Kindly contact Ms Letty Raseroka (012) 441 6626 or Mr Mpho Mugodo, (012) 441-6017.
CLOSING DATE :
26 August 2022 @ 16h00
