Job Title: Student Advisor (Distance)
Employer: Catch
Location: Midrand, Gauteng
Job Type: Permanent
Job Description:
Qualification:
Minimum of an Advanced Diploma / Bachelor’s Degree (NQF Level 7) advantageous.
Experience:
Minimum of 2-3 years Sales Consultant/ Customer Relations Consulting experience.
Duties and Responsibilities
Sales Target Achievement:
- Plan a sales approach and schedule to ensure achievement of all targets by driving applications and registrations leading up to course starts.
- Work with the Head: Student Recruitment to develop plans and implement initiatives to increase leads, conversion rates, and advance sales.
- Monitor and follow up on program leads and conversion rates, making recommendations and taking action on agreed plans.
- Receive and attend to all leads generated through various forms of advertising.
- Perform all elements of the administration and sales process to secure registrations.
- Contact leads and provide required information both electronically and telephonically.
- Follow up with leads telephonically within 5 working days of lead receipt to ascertain interest in registration.
- Receive and process completed registration contracts received via online platform.
- Attend all relevant campus events and initiatives to drive sales and represent the Brand.
- Ensure stock take of marketing materials is done when required to support the sales process.
Student Guidance:
- Support students through the application and registration process, providing guidance on course options.
- Communicate and respond to student queries, providing timely advice and feedback.
- Consult leads on appropriate program selection, ensuring correct admission assessments and procedures are followed.
- Use program marketing materials to support student guidance and ensure compliance with Brand requirements.
- Ensure understanding of all relevant products and options available to guide students on correct program selection in line with their eligibility.
Student Application and Registration Administration:
- Manage all administration accurately, efficiently, and in detail for student applications, admissions, and registration prior to the program start date.
- Adhere to Company policies and processes throughout the application and registration process.
- Maintain accurate records and database management in all business platforms, ensuring records are accurately maintained in line with Company requirements.
- Conduct confirmation calls with registered students prior to the commencement of the program.
- Review student applications and check eligibility for programs.
- Assist with all administration functions of Distance students, including support during the registration period.
Competencies required
- Telephone Etiquette
- Advanced Oral & Written Communication
- Interpersonal Skills
- Time Management & Planning
- Willingness to Learn
- Customer Service Focus
- Target-driven with an ability to handle pressure
How to Apply
Closing Date
30 April 2024
