REF NO: NSG 18/2022
SALARY : R211 713 per annum (Level 06), plus competitive benefits
CENTRE: Pretoria
REQUIREMENTS :
- Grade 12 or equivalent (NQF level 4) and three year national diploma in contact centre management, customer/frontline service, public management or equivalent qualification.
- At least 1-2 years’ experience in client service/communication.
- Knowledge: General knowledge on the delivery of administrative / logistical /secretarial / services. Administrative knowledge.
- Sufficient understanding of the NSG offerings to liaise with clients in this regard.
- Sufficient understanding of the public sector. Ability to record and report statistical information.
- Competencies/Skills: Good organisational skills. Good logistical and analytical thinker. Excellent interpersonal skills. Basic computer literacy in the MS Office Suite, Outlook, and internet application. Problem solving skills.
- The ability to work as part of a team. Excellent verbal and basic
written communication skills. - Excellent telephone etiquette.
- Personal Attributes: Systematic and organized. Accurate, attention to detail. Independent and flexible. Willingness to learn. Keep up with trends. Responsible. Professional with a strong work ethic. A team player. Self-driven and systematic innovative.
DUTIES:
- Provide efficient and friendly front desk customer relations service.
- Provide an efficient telephone service.
- Receive and screen calls and attend to basic enquiries and transfer calls to relevant extensions.
- Provide an efficient guest relations service.
- Receive visitors coming to the NSG for training, meetings or interviews and assist them to find intended venues and persons.
- Issue training delegate visitor cards.
- Provide visitors with relevant information such as marketing materials, brochures, and training calendars.
- Channel calls and inquiries for training courses to the contact centre.
- Receive and record hand-delivered documents including job applications and capture basic information for record purposes and submit to relevant unit.
- Receive hand delivered Portfolio of Evidence (POE’s) from learners, record and submit to the relevant unit.
- Provide administrative office support, records, and daily statistics to supervisor.
- Management of parking for visitors.
- Maintain NSG telephone database and ensure effective and functioning telecommunication equipment.
ENQUIRIES :
- Mr Mpho Mugodo Tel No: (012) 441-6017
APPLICATIONS :
Postal: The Principal: National School of Government, Private Bag X759, Pretoria, 0001 or E-mail at Recruitment.MMSSMS@thensg.gov.za
FOR ATTENTION Kindly contact Ms Letty Raseroka (012) 441 6626 or Mr Mpho Mugodo, (012) 441-6017.
CLOSING DATE :
26 August 2022 @ 16h00
